Returns & Refunds Policy

Last updated: June 4, 2026

Return window

You have 30 calendar days from the date of delivery to request a return or refund for most items. The 30-day grow-or-replace guarantee for seeds and plants starts on the date of delivery and ends 30 days later.

What's eligible for return

• Seeds (unopened or partially used packets) — within 30 days of delivery.
• Live plants and seedlings — covered by the grow-or-replace guarantee within 30 days of delivery.
• Tools, pots, planters — within 30 days of delivery, unused and in original packaging.
• Gift cards — non-refundable (see below).
• Final sale items — non-refundable (clearly marked at time of purchase).

What's not eligible

• Items damaged by misuse, neglect, improper care, weather events, or acts of nature after delivery.
• Plants lost due to improper planting, watering, or zone mismatch (we recommend confirming your USDA hardiness zone before ordering live plants).
• Items returned more than 30 days after delivery without prior authorization.
• Bulk or wholesale orders (subject to separate terms; contact us before ordering).
• Items returned without original packaging or in unsellable condition.

How to start a return

1. Email us at returns@tendroot.com with your order number and a brief description of the issue. For damaged or non-germinating items, attach a photo.
2. We'll respond within 1 business day with return instructions and (if applicable) a prepaid return label.
3. Repackage the item securely. Drop off at the carrier location we specify, or wait for our pickup if we sent a label.
4. Once we receive and inspect the item, we'll process your refund or send a replacement within 5 business days.

Refunds

• Refunds are issued to the original payment method.
• Refunds typically appear on your statement within 5–10 business days after we process them, depending on your bank or card issuer.
• Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
• If a return is approved due to our error, we cover return shipping and refund the full order amount including original shipping.

Exchanges

If you'd like to exchange an item (different size, color, or variety), email us at returns@tendroot.com. We'll process the exchange at no additional shipping cost within the continental US.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We'll send a replacement at no cost. If the item is out of stock, we'll offer a refund or a comparable substitute of equal or greater value.

Grow-or-replace guarantee (seeds & live plants)

If your seeds fail to germinate despite following the printed instructions, or if a live plant fails within 30 days of delivery under reasonable care conditions:

1. Email grow@tendroot.com with your order number and a photo of the failed seeds or plant.
2. Include a brief note on your planting conditions (when sown, light, watering, temperature).
3. We'll send a replacement of the same variety (or a comparable substitute if out of stock) at no cost within 7 business days.

This guarantee does not cover failure due to: improper storage before planting, planting outside recommended zones, frost, drought, flooding, wildlife damage, or failure to follow printed instructions.

Order cancellations

You may cancel an order within 2 hours of placement by emailing orders@tendroot.com. After 2 hours, the order may have entered fulfillment and cannot be cancelled — but you can return it per the terms above.

Gift cards

Gift cards are non-refundable and cannot be redeemed for cash. Lost or stolen gift cards cannot be replaced. Gift cards do not expire.

Wholesale and bulk orders

Returns and refunds for wholesale or bulk orders are handled on a case-by-case basis. Contact us at wholesale@tendroot.com before placing the order to confirm return terms.

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